We’ve put together some answers to our most frequently asked questions. If you can’t find what you’re looking for, please get in touch through our Contact Us page and we’ll be happy to help.
Are your products made to order?
Yes. Each Wonderfully Wired Co. item is made to order especially for you. This means your item enters production after your order is placed rather than being taken from pre-made stock.
How long will my order take to be made?
Please allow approximately 3–5 business days for production before your order is shipped. Production times may vary slightly during busy periods, public holidays or due to product availability.
For more information, please see our Shipping & Delivery page.
How do I choose the right size?
Sizing can vary between different garments, so we recommend checking our Size Guide before placing your order and comparing the measurements with a similar item of clothing you already own.
Can I change or cancel my order?
Cancellations must be requested within 24 hours of purchase. This is because our products are made to order. Once your order has entered production, we may be unable to cancel it or make changes.
If you need to make a change, please contact us as soon as possible.
Can I return or exchange an item if I change my mind or order the wrong size?
As each product is made to order, we do not accept returns, refunds or exchanges for change of mind, incorrect sizing or colour selection.
Please see our Returns & Refunds page for further information.
What happens if my item arrives damaged, faulty or incorrect?
Please contact us through our Contact Us page within 7 days of delivery and include your order number, a description of the issue and clear photographs showing the item and the issue.
We aim to provide you with an update within 2 business days of receiving all required information.
Will my product look exactly like the images online?
We do our best to represent our products as accurately as possible. However, colours may vary slightly between screens and the finished product due to monitor settings, lighting and the printing process.
Mock-up images are provided for display purposes, and design size and placement may appear slightly different depending on the garment size and body shape.
Will I receive tracking information?
Where tracking is available, you will receive shipping and tracking information once your order has been dispatched.
How can I contact Wonderfully Wired Co.?
You can reach us through our Contact Us page. If you’re contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
We’re always happy to help. ♾️